Quality. Comfort. Style.
Last updated: October 2026
StepMax (trading as AK STEPMAX) respects your privacy. This policy explains what information we collect, how we use it, and your choices when using our online store. It applies to orders placed through our storefront, including guest checkout.
We collect information needed to process orders, fulfill deliveries, provide support, maintain accurate business records, prevent misuse, and operate the store. This includes your name, Pakistani mobile number, delivery address, city, province, optional email, optional postal code, optional order notes, product selections, quantities, prices and order totals, order number, and fulfillment information such as tracking details.
We use your information to process orders, arrange delivery, provide customer support, manage returns or exchanges where applicable, maintain order records, prevent fraud or misuse, and improve our services. We do not sell your personal information.
Orders are fulfilled through Cash on Delivery. We process orders and may create shipments through our courier integration to arrange delivery. Only information necessary for fulfillment is transmitted.
We may share necessary order and delivery information with courier and delivery providers (such as PostEx) to fulfill orders. We only share what is required for fulfillment and support. We do not sell customer personal information.
Our storefront uses browser storage to support necessary storefront functionality, including guest cart state, temporary order confirmation or receipt state, and — when the customer chooses the relevant option — remembered checkout and delivery details and minimal recent-order references for convenient tracking. These features do not create a customer account or online profile. Information is stored on the device and not permanently tied to a server-side identity.
We retain information for as long as reasonably necessary to fulfill orders, maintain business and accounting records, handle disputes or security concerns, and comply with applicable legal requirements. A fixed retention period has not been established; retention is guided by business and legal necessity.
StepMax takes reasonable measures to protect customer information. No system is fully secure, and we cannot guarantee absolute security. Customers should use unique, secure communication practices and contact us promptly if they suspect any issue.
Because our store operates through guest checkout, there is no account dashboard for direct data edits. For questions about data, orders, or privacy concerns, please contact us using the details below.
Our storefront is intended for general use. We do not knowingly collect personal information from children under applicable age thresholds. If you believe a child has provided information through our site, please contact us so we can assist.
We may update this policy from time to time. Changes will be reflected on this page with an updated date. Please review this page periodically.
For questions or concerns about this policy or how we handle information:
